Description: The Gund Company has an immediate opening at our­­­­­ Waukesha, WI manufacturing plant for a full-time Helpdesk Specialist to join our team!

Starting Hourly Wage: $30+

Shift: 8am-4pm or 9am-5pm / On-site

Plant/Work Location: 809 Phillip Drive, Waukesha, WI 53186

The Gund Company is a manufacturer and fabricator of engineered material solutions specializing in customized electrical insulation parts. With 12 facilities worldwide, we specialize in custom fabricated parts manufactured according to ISO 9001:2015 certified quality systems. We take a consultative, engineering approach to understanding customer needs and have a reputation for outstanding customer service and quality.

Summary Helpdesk Specialist

Provide computer support for hardware and software by telephone and e-mail to resolve computer system and user issues for all facilities and Corporate Headquarters. Assists users in resolving difficult problems through discussion and diagnosis. Takes the necessary steps to remedy the problem and are nearly always able to diagnose problems.

Essential job functions:

• Provide computer support for hardware and software by telephone and e-mail.
• Resolve 1st Level Support Calls.
• Analyze computer software and system configurations to identify user-reported issues and recommend corrective actions.
• Escalate complex issues to appropriate team member following TGC escalation procedures.
• Other duties as assigned.

Requirements:

• 3+ years of experience in computer software and hardware applications.
• High School Diploma or GED.
• Solid understanding of standard computer system concepts, MS Windows desktop architecture.
• Display strong customer service skills.
• Excellent verbal and written communication skills.

Environment

The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor. The noise level in the work environment is usually quiet. Employees must frequently lift and/or move up to 25 pounds.

Benefits

• A safe and healthy work environment.
• Paid Time Off (PTO) and Paid Holidays.
• Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability.
• 401(k) retirement savings program with 50% employer match (up to 6% of contributions).
• ESOP (Employee Stock Ownership Plan) – The Gund Company is 30% employee-owned - Shares are awarded each year based on profitability with no out-of-pocket investment.

Join a company that values your contribution and invests in your future.Apply today to start your career with The Gund Company!

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of the Helpdesk Specialist position.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.

Rev: 06162025 RJ BK

$28.00 - $34.00 Hourly Wage