Description:

***NOT A REMOTE POSITION***

Application Analyst Summary of Duties

This role is the first point of contact for software application support within the company and is responsible for the initial assessment, categorization, and routing of support tickets to ensure compliance with quality standards and efficient resolution of issues.

Application Analyst Essential Job Functions

• Receives and assesses incoming support tickets to determine the nature and complexity of issues
• Routes complex tickets to specialized analysts based on issue type and urgency, ensuring a streamlined resolution process
• Maintains a log of all received tickets and actions taken for continuous improvement and reporting purposes
• Collaborates with the quality assurance and development teams
• Performs initial troubleshooting and provides basic support and guidance to users where applicable
• Monitors and reports on ticket resolution progress to ensure compliance with service level agreements (SLAs)
• Participates in regular training sessions to stay updated on new application functionality

Requirements:

• A Bachelor's Degree in Information Technology or related field of study from an accredited college or university or successful completion of a recognized Technology certification is preferred
• Previous experience in a quality assurance or IT support role within the healthcare field is preferred

Competencies for Application Analyst

• Strong analytical and problem-solving skills with a detail-oriented approach
• Excellent communication skills to effectively interact with both technical staff and non-technical users
• Proficiency in medical billing processes relevant to the healthcare cost containment industry
• Ability to work independently and manage multiple tasks simultaneously
• Experience with ticketing systems and basic troubleshooting techniques
• Knowledge and understanding of application development best practices

Benefits

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• PTO - 160 hours (4 weeks) with the ability to roll over 40 hours and cash out 40 hours at the end of the year
• Fitbit program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities - specialty coffee machines, assorted tea options, smoothie bar, collaborative workspaces, fruit provide by company and an onsite market
• Regular employee events such as potlucks, video game tournaments, door decorating contests, Mental Health Awareness Month activities, and a company carnival just to name a few of our past events

About Us

Prime Health Services (PHS) is a national medical cost containment company with a noteworthy PPO Network used by insurance carriers, TPA's, self-insureds, and governmental entities. Our tech-focused nature allows clients to take advantage of the flexibility of customization while not compromising on bill processing speed. Since 2001, we have specialized in medical provider network development and offer clients a tailored approach to medical cost containment: quality health care at discounted rates.