IT Support Technician

Edge Plus is a leading IT services organization specializing in the hardware and software sales and implementation for dental and medical practices, and providing tiered managed IT services for clients that want the security of a dedication technology professional at their fingertips without the cost of keeping one on staff full time. Edge is the preferred provider for Patterson Dental in the Missouri and Illinois regions, providing all manners of IT support backed with an unmatched depth of knowledge of the needs and running of dental and medical practices. From infrastructure setup, computer hardware, software implementation, VOIP phone systems, and 24/7 monitoring and support, we provide clients with the comfort of knowing we’re there, remotely, and onsite, whenever they need us.

Edge Plus is looking out for a hungry, tech-savvy Support Technician to help with supporting our Dental clients and help grow the business and build out managed IT services client base. The best fit for this opportunity is a self-starting, metrics-driven, strategic thinker, and fantastic communicator. Someone able to communicate with current clients and listen to their needs and propose the best solution to make each office run smoothly, efficiently, and allow the staff to focus on their patients, employees, and their practice. You are a servant leader, always putting client needs first and delivering solutions that best meet those needs.

As a Support Technician for Edge Plus, you are:

• Consultative – you listen more than you speak, don’t try to oversell but customize solutions based on needs and budgets, and sell those solutions through the benefits they bring
• Able to think critically and strategically – break down the walls around those who don’t truly understand the difference the right technology can make; find ways to build relationships with gate keepers, influencers and decision makers
• Client-focused – you follow through and keep your word, never overpromising and under-delivering
• Resilient, Adaptable and Tenacious – if you get knocked down, you get back up
• Self-starter – we want the right attitude and the aptitude to be trained and productive – this is not a micro-managed position, and though you will have thorough training and supportive and helpful team members, the hunger and the success is up to you

As a Support Technician, you will:

• Travel to dental offices in the Greater St. Louis area to assist with varying technical issues.
• Build relationships with clients and help them find solutions while providing exceptional customer service.
• Be able to work from home and provide assistance to customers remotely.
• Assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products.
• Manage routine maintenance and installations for our clients throughout the greater St. Louis area.

Edge Plus provides employees with competitive compensation and bonus structures, compelling benefits, including employer match 401(K), paid time off and paid holidays, flexible scheduling and shortened workweeks, growth/advancement and development opportunities, a collaborative culture that likes to have fun at work and not forget about life outside of work. We want our employees to feel engaged, empowered and supported, with the resources and training needed for continued success. Support Technicians also receive company provided vehicles, phones, laptops, additional stipends or per diem payments for travel, and uncapped commission.