SUMMARY: The Medical Billing Manager is responsible for overseeing the medical billing team’s operations to ensure accurate and timely billing processes. This position requires a high level of attention to detail, excellent organizational skills, and the ability to manage a team effectively.

DUTIES AND RESPONSIBILITIES:

• Manage and supervise the medical billing team, including hiring, training, and performance management.
• Ensure that all billing processes are completed accurately and in a timely manner.
• Monitor team performance and implement strategies to improve efficiency and accuracy.
• Review and analyze billing data to identify trends and areas for improvement.
• Develop and implement policies and procedures to ensure compliance with billing regulations.
• Collaborate with other departments to resolve billing issues and improve overall billing processes.
• Conduct regular meetings with the team to provide feedback and address any concerns.
• Stay current with industry trends and best practices in medical billing.
• Coordinates the insurance billing function of the business office, and sees to the proper application of patient, insurance, and other payments.
• Prepares weekly and monthly reports on billings, accounts pending diagnoses, and late charges.
• The timely submission of claims to insurance companies either electronically or paper.
• Responsible for assisting staff with resolution of specific account issues, claims submission issues, and specific payer problems.
• Create efficiencies by improving processes and identifying best practices in customer service while actively seeking methods to demonstrate a commitment to continuous improvement and efficiency.
• Handles escalated issues with patients, attorneys, clinical locations, carriers, agents and/or insurance agencies.
• Engage, coach and train new team members to insure the achievement of company, success of agent and department goals.
• Responsible for providing necessary additional training for existing employees and assessing training needs.
• Ensures staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
• Trouble shoots and researches process and/or payer issues for leadership as needed.
• Manages daily operating activities of assigned collection units and makes necessary adjustments in work assignments.
• Assist staff with any unresolved issues.
• Performs other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Oversees the daily workflow of the department.
• Trains, evaluates, and initiates disciplinary action for supervised employees.
• Ensures employees report to work on time and completes timesheets.

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• Minimum of 5 years of experience in medical billing, with at least 2 years in a supervisory role.
• Strong knowledge of medical billing procedures and regulations.
• Excellent communication and interpersonal skills.
• Ability to effectively manage a team and prioritize tasks.
• Detail-oriented with strong analytical skills.
• Proficient in Microsoft Office applications and billing software.
• Excellent written and oral communication skills.
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Ability to effectively communicate with people at all levels and from various backgrounds.

LOCATION:

• Englewood, NJ

At Progressive Spine & Orthopaedics, we are committed to maintaining a safe and drug-free workplace. As part of our hiring process, all candidates who receive a job offer will be required to undergo a pre-employment drug test and background check. These steps are essential to ensure the safety and well-being of our employees and patients.