About this position
- Position Hours: M-F 8am-5pm
- Patient Check-In:
- Greet patients as they arrive and assist with the check-in process.
- Collect and verify patient demographic information, including name, address, contact details, and emergency contacts.
- Insurance Verification:
- Obtain and verify insurance information, including policy numbers, group numbers, and coverage details.
- Confirm insurance eligibility, benefits, and authorization requirements for services.
- Medical History and Consent:
- Assist patients in completing medical history forms and consent documents.
- Review and clarify information provided by patients to ensure accuracy and completeness.
- Appointment Scheduling:
- Coordinate patient appointments, verify scheduled services, and confirm appointment details.
- Assist with rescheduling and cancellations as needed.
- Financial Responsibility:
- Inform patients of financial responsibilities, including copayments, deductibles, and out-of-pocket costs.
- Collect copayments and outstanding balances, and process payments accurately.
- Privacy and Compliance:
- Ensure compliance with patient privacy regulations (HIPAA) by safeguarding confidential information and maintaining patient confidentiality.
- Obtain required patient signatures on consent forms and HIPAA-related documents.
- Problem Solving:
- Address patient concerns, answer inquiries, and resolve issues related to registration, insurance, and scheduling.
- Escalate complex issues or disputes to the appropriate supervisor or department.
- Communication and Teamwork:
- Collaborate with healthcare providers, nurses, administrative staff, and billing personnel to coordinate patient care and ensure accurate billing.
- Record Keeping:
- Accurately input patient information into electronic health record (EHR) systems and maintain organized records of patient interactions.
- Continuous Improvement:
- Identify opportunities for process improvement and provide feedback to enhance the patient registration process.
- Patient Check-In:
- Qualifications:
- High school diploma or equivalent; some positions may require post-secondary education or relevant certifications.
- Strong interpersonal and communication skills for interacting with patients and colleagues.
- Attention to detail and accuracy in collecting and entering patient information.
- Customer service-oriented approach and the ability to handle interactions with empathy and professionalism.
- Familiarity with medical terminology, insurance verification, and appointment scheduling.
- Proficiency in using electronic health record (EHR) systems and basic office software.
- Ability to multitask and handle a high volume of patient interactions.
- Knowledge of privacy and compliance regulations, including HIPAA.
Salary Information
$18.0 - $20.0
Hourly Wage