Description:

The Regional Coordinator executes the mission of the NFSA within a defined operational region (FL and PR) consistent with the policies of the Association. The Regional Coordinator is responsible for fostering positive relationships with association members, ensuring member satisfaction, and enhancing member engagement and retention. This role involves coordinating membership activities, addressing member inquiries, and implementing strategies to improve member experiences. This position works with and supports the Area Director(s) and local Chapter(s) serving the needs of the membership and promoting the programs and services of NFSA. Key responsibilities include but are not limited to: promoting the fire sprinkler industry, member service, engagement and retention, membership development, event coordination, communication, and collaboration, and government relations.

The focus of this job is making connections with people, motivating, and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of selling, whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

Requirements:

• Demonstrated ability to build and maintain positive relationships with members.
• Strong interpersonal and communication skills, both written and verbal.
• Bachelor's degree or demonstrated proficiency in Business Administration, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in member relations, customer service, or a related role.
• Proficiency in Microsoft Office Suite and Dynamics 365 or another CRM/membership management software.
• Ability to work independently and as part of a team.
• Excellent organizational and project management abilities.
• Strong problem-solving skills and attention to detail.